As a patient at Aspen Valley Hospital and outpatient clinics, you have the right to:

1. Care, treatment, and accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, or sources of payment for care.
   
2. Considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity, values, beliefs, and security.
   
3. Appropriate assessment and management of pain through the following measures:

• You have the right to be informed about pain and pain relief measures.
• You have the right to be treated by staff that are committed and trained in state-of-the-art pain management.
• Your reports of pain will be acknowledged.
• Healthcare professionals caring for you will respond quickly with appropriate pain interventions.

4. Have family members informed and included in decisions regarding your care.
   
5. Personal and information privacy, within the law, including:

• Access to inspect your medical record at no charge.
• The freedom to wear personal clothing as long as it does not interfere with diagnostic procedures or treatment.
• Examinations and procedures conducted in areas which afford visual and auditory privacy.
• Privacy of your medical record in that it will be reviewed only by individuals involved in your care.

6. Expect reasonable safety insofar as the hospital/clinic practices and environment are concerned.
   
7. Know the identity and professional status of individuals providing service to you and to know which physician or other practitioner is primarily responsible for your care.
   
8. Obtain, from the practitioner responsible for coordinating your care, complete and current information concerning your diagnosis, treatment, and any known prognosis.
   
9. Communication in your language and access to a translator or interpreter service as necessary.
   
10. Access people outside the hospital by means of visitors and by verbal and written communication.
    
11. Informed consent consisting of concise explanation of your condition; all proposed procedures, treatments, and options; and alternatives, risks, and benefits associated with such a plan.
    
12. Consult with a specialist upon request and at your expense.
    
13. Refuse treatment to the extent permitted by law.
    
14. Be free of physical restraints that are not medically necessary.
    
15. Not be transferred to another facility unless you have reviewed a complete explanation of the need for the transfer and of the alternatives to such a transfer OR to prompt and orderly transfer of care to another facility when needs or request for treatment or service cannot be met by Aspen Valley Hospital and the medical staff.
    
16. Request and receive an itemized and detailed explanation of your total bill for services rendered.
    
17. Voice your complaint to an impartial third party regarding any concern about your care or treatment by hospital staff, volunteers, or physicians.
    
18. File a written or verbal grievance pertaining to quality of care or premature discharge by requesting to see the hospital house supervisor or the clinic manager. Dial the hospital/clinic switchboard operator who can connect you with her/him. Your concern(s) will be handled in a timely manner, and you will be notified of the results of the grievance process.

As a patient at Aspen Valley Hospital and outpatient clinics, you are responsible for:

1. Providing accurate information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health that is accurate and complete.
   
2. Reporting unexpected changes in your condition, or perceived risk in your care, to the responsible practitioner.
   
3. Asking questions when you do not understand what you have been told about your care or what you are expected to do.
   
4. Participating in the assessment and management of pain by:

• Asking your healthcare provider (doctors and nurses) what to expect regarding pain and pain management.
• Discussing pain relief options and developing a pain management plan including pain relief goals.
• Learning how to measure and report pain to healthcare providers.
• Asking for pain relief when pain first begins.
• Telling the healthcare professional when pain is not relieved.
• Discussing any worries about taking pain medication.
• Sharing history of current pain experience or any chronic pain issues, including all related medications and treatments.

5. Following instructions and treatment plan recommendations developed with the practitioner. You should express any concerns you have about your ability to follow the proposed course of treatment. The hospital, in turn, will make every effort to adapt the treatment plan to your specific needs and limitations. Where such adaptations are not recommended you should understand the consequences of failing to follow the recommended course of treatment or of using other treatments.
   
6. Keeping appointments, and if unable to do so for notifying the hospital, practitioner, or clinic.
   
7. Accepting the consequences of not following instructions. If you refuse treatment, or fail to follow the practitioner’s instructions, you are responsible for the outcomes.
   
8. Following hospital/clinic rules and regulations concerning patient care and conduct.
   
9. Acting with consideration and respect toward other patients and hospital/clinic personnel by not making unnecessary noise, smoking, or causing distractions. You are responsible for respecting the property of other persons and the hospital or clinic.
   
10. Fulfilling any financial obligations acquired as a result of your hospital/clinic visit as promptly as possible.